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Case Study An Accounting Company

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The Challenge

The Solution

Outcome

This Accounting firm has a growing customer base, leading to a necessity for an improved and engaging customer experience. 

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Identifying that they need a way to communicate with customers through any device, offering support at all points in the customer journey.

 

We implemented a Live Chat system, linked to a mobile app and their portal that can be used to engage directly with customers. 

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This feature will only be available for their existing customer so they are able to provide focused support.

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This can then be listed as a benefit of becoming a customer, providing any potential clients with the reassurance that they will be able to communicate effectively.

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By utilising the Live Chat service, they are now able to provide a more personalised service, helping to retain and attract new customers.

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As they collect more data from interacting with customers, this will only add to the great customer service they are able to provide.

Got a project in mind?

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Whitefriars Ave, Harrow HA3 5RN

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