
Case Study An Accounting Company

The Challenge
The Solution
Outcome
This Accounting firm has a growing customer base, leading to a necessity for an improved and engaging customer experience.
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Identifying that they need a way to communicate with customers through any device, offering support at all points in the customer journey.
We implemented a Live Chat system, linked to a mobile app and their portal that can be used to engage directly with customers.
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This feature will only be available for their existing customer so they are able to provide focused support.
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This can then be listed as a benefit of becoming a customer, providing any potential clients with the reassurance that they will be able to communicate effectively.
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By utilising the Live Chat service, they are now able to provide a more personalised service, helping to retain and attract new customers.
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As they collect more data from interacting with customers, this will only add to the great customer service they are able to provide.
