Case Study An Accounting Company
The Challenge
The Solution
Outcome
This Accounting firm has a growing customer base, leading to a necessity for an improved and engaging customer experience.
​
Identifying that they need a way to communicate with customers through any device, offering support at all points in the customer journey.
We implemented a Live Chat system, linked to a mobile app and their portal that can be used to engage directly with customers.
​
This feature will only be available for their existing customer so they are able to provide focused support.
​
This can then be listed as a benefit of becoming a customer, providing any potential clients with the reassurance that they will be able to communicate effectively.
​
​
By utilising the Live Chat service, they are now able to provide a more personalised service, helping to retain and attract new customers.
​
As they collect more data from interacting with customers, this will only add to the great customer service they are able to provide.
