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LIVE CHAT

Provide your customers instant real time support in their channel of choice, and achieve high conversion & retention.  

Never miss a message 

Smooth transition from live chat to email (and other platforms) using the email platform to ensure all messages are responded to

Knowledge base resources

Centralise your business’s knowledge resources using the knowledge base to answer all questions. Customers have access to self-service resources with FAQs & how to articles 

Instant responses with a click

Maximise efficiency using canned messages to resolve complex queries

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Live and predictive analytics 

Increase customer satisfaction using real time analytics to gain agent and customer insight

Choose the best way to connect

Real & genuine interactions including video & audio chat to meet customers’ needs

Reduce customer wait times

  Automatically assign chats to agents through smart routing, ensuring customers are directed to the correct department

Why AtomX?

 Driving real business outcomes like sales conversions & customer satisfaction, by leveraging an integrated platform capability including real time analytics, productivity tools & a unified agent console.  

Self service FAQs & articles 

Knowledge base solution makes it easier to distribute information across your business to its customers

Integrating seamlessly with live chat for self service and agent based assistance 

Using our custom CCS template, create your own how to articles for various audience

Offline ticketing & emailing 

Fully integrated multichannel platform provides an effortless transition from live chat to email and offline tickets 

Flexible email based- support management system to organise, track and order customer requests 

Resolve complex resolutions by assigning email tickets to the relevant department & automatic follow up emails 

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Integrated intelligent chatbot support 

Using Agent assist as a virtual assistant to take control and gather information, resulting in shorter customer response times

Suggest the most relevant & reliable answers using canned messages by observing the agents behaviour

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Chatbot can take control from agents at anytime to deal with common requests 

Testimonals 

In the world of Digital, our mission is to leverage AI led Customer Engagement solutions, in order to achieve measured, real business outcomes. Our customer experience experts help you select the most suitable live chat & chatbot solutions for your business.   

ECOMMERCE RETAILER IN UK

Director of Content & Digital Marketing

It was a pleasure to work with the AtomX team. They were focussed, diligent and immediately understood our key business objective of top line growth. I look forward to a long term relationship with AtomX

SME FINANCIAL INSTITUTION

Chief Technology Officer

AtomX team understood our use case immediately and delivered on the KPIs we were targeting as a business. It was great to see AI working directly to achieve our business outcomes

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Be in front of your customers anytime, anywhere

Got a project in mind?

ADDRESS: Suite 18, Winsor & Newton Building, 

Whitefriars Ave, Harrow HA3 5RN

info@AtomXDigital.com

© AtomX Digital London UK 2018-2020. 

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